Terms of Service

Last updated: 23 August 2026

These terms govern access to Mnemia during early access. They contain a common section for everyone, followed by separate terms for coaches and clients. The role selected for an account determines which role-specific terms apply.

Mnemia is currently available only to independent coaches established in Switzerland for voluntary, adult, one-to-one, non-clinical coaching. It is not approved for psychotherapy, clinical or medical care, minors, couples or groups, emergency use, or employer-directed assessment and reporting.

1. Operator and eligibility

Mnemia is operated by Christophe Kurkdjian and Yacine Brahmi from Zürich, Switzerland. The full operator and contact details appear in our Impressum. You must be at least 18, able to enter a binding agreement, and use Mnemia only within the supported scope above.

2. Accounts and security

Give accurate account information, protect your credentials, and tell us promptly if you believe an account has been compromised. Accounts are personal unless we have agreed otherwise. You may not give another person access to private client or coach material.

3. What Mnemia provides

Mnemia can store manual coaching records without AI processing. Where the client has given the required permission, it can also transcribe or analyse selected material, create draft recaps and reflections, and carry approved context into later sessions. Features may change during early access. We will give reasonable notice where a change materially affects these terms, privacy, or data handling.

4. AI output and human responsibility

AI output can be incomplete or wrong. It is a draft aid, not medical, mental-health, legal, safeguarding, crisis, or other professional advice. A coach remains responsible for reviewing the source and output, making professional judgements, correcting the record, and deciding what is suitable to share. Mnemia does not make decisions about a client.

5. Content and acceptable use

You keep your rights in content you lawfully provide. You give Mnemia the limited right to host, protect, transform, and display it only as needed to provide the service and meet our legal obligations. You must not use Mnemia unlawfully, upload material you are not authorised to use, introduce other participants into a one-to-one recording, interfere with security, or use the service to harm, profile, discriminate against, or secretly monitor someone.

6. Coach terms

If you use a coach account, you also agree that:

• you use Mnemia for your own independent coaching practice, or you are authorised to bind the practice or organisation identified during onboarding;
• that practice is the controller of its client records and decides the purposes, lawful bases, disclosures, retention, and responses to client rights requests;
• you will give clients the controller information and privacy information required by law, including Mnemia's role as processor, even when only manual mode is used;
• you will not send identifiable client material for AI processing until the relevant Mnemia permission gate is active and you have every other lawful basis or authorisation your practice requires;
• before each live recording you will tell the named client that recording is about to start, obtain their current confirmation, and record that confirmation honestly in the product;
• for imported material, you will confirm your authority to use it, its source, and that it concerns only the named one-to-one relationship; and
• you will not use Mnemia for regulated clinical activity unless we have first enabled a separately reviewed clinical service for you in writing.

The Data Processing Agreement forms part of the coach agreement when Mnemia processes client data for the controller. A client does not accept that agreement.

7. Client terms

If you use a client account, you also agree that:

• your coach, not Mnemia, provides and is responsible for the coaching service;
• you may use the portal in manual mode without agreeing to AI processing or recording;
• permission for AI processing and standing recording authorisation are separate, optional choices that you can decline or withdraw without losing manual access; and
• material your coach approves for you is confidential and intended for your own coaching relationship.

8. Privacy and data protection

Our Privacy Noticeexplains how data is handled and who is responsible for it. It is information, not a contract you are asked to “accept”. Optional AI and recording permissions are presented separately at the moment they become relevant.

9. Availability, suspension, and termination

Early-access availability is not guaranteed. We may suspend access where reasonably needed for security, unlawful use, material breach, or maintenance. You may stop using Mnemia at any time. On termination, export and deletion are handled under the DPA and Privacy Notice, subject to any lawful controller retention.

10. Liability

To the extent permitted by law, Mnemia is not liable for indirect or consequential loss, loss caused by unauthorised or out-of-scope use, or a decision made without appropriate human review of AI output. Nothing in these terms limits liability that cannot lawfully be limited, including liability for intent or gross negligence where Swiss law prohibits that limitation.

11. Governing law and changes

Swiss law governs these terms. The courts of Zürich have jurisdiction unless mandatory law gives you another forum. If we materially change the agreement, we will identify the new version and ask for a new acceptance where required. Earlier evidence remains linked to the exact version accepted.

12. Contact

Questions about these terms can be sent to hello@mnemia.ch.

Review version 2026-08-23-review-v1. This is the production review text prepared for Swiss counsel; material counsel amendments will receive a new version and, where needed, a fresh acceptance.